1. Data Controller
- Company Name: CCOMMO TOURIST APARTMENTS, SL
- CIF: B72912017
- Registered Office: Almería 21, ground floor, 30400, Caravaca de la Cruz – (Murcia)
- Contact Phone Number: 608537449
- Contact Email: reservas@grupoccommo.com
2. Personal Data Collected
At CCOMMO TOURIST APARTMENTS, SL we collect the following personal data through our website:
- Identification Data: Name, surnames and ID number.
- Contact Information: Email address, phone number.
- Booking Details: Information related to the bookings made (dates, type of accommodation, etc.).
- Payment Details: Information required to process payments (through secure payment providers).
- Check-in details: Information required to complete online check-in.
3. Purpose of Data Processing
The personal data collected will be used for the following purposes:
- Reservation Management: Process and manage reservations for tourist accommodation.
- User Communication: Sending booking confirmation emails, check-in instructions, and accommodation access codes.
- Online Check-in: To facilitate the check-in process, this process is carried out online through the CHEKIN application.
- Customer Service: Resolve queries and offer support related to bookings and stays.
- Compliance with Legal Obligations: Comply with tax regulations and other applicable legal obligations.
4. Data Processors
For the management of the services offered, CCOMMO TOURIST APARTMENTS, SL has the following data processors:
- Amenitiz Solutions, SL: Manages bookings and payments through its website. Amenitiz Solutions, SL operates under a data processing agreement that guarantees the protection of users' personal data in accordance with current regulations.
- Chekin Soluciones Digitales, SL: Manages online check-in, obtaining and processing the data necessary for traveler registration and access to accommodation, acting as the data processor.
5. Legitimization for the Processing
The processing of personal data is based on the following legal grounds:
- Contract Execution: Necessary for the management of reservations and payments.
- User Consent: For sending commercial communications.
- Legal Obligation: Compliance with applicable legal obligations and registration of travelers.
6. Data Recipients
Users' personal data will be transferred to:
- Payment Service Providers: Companies that facilitate secure financial transactions.
- State forces and bodies: For the fulfillment of legal obligations arising from the registration of travelers.
- Competent Authorities: When required by law.
7. International Data Transfers
CCOMMO TOURIST APARTMENTS, SL does not transfer personal data internationally outside the European Economic Area. Should any future transfers occur, compliance with current data protection regulations will be guaranteed.
8. Data Retention Period
Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, as well as to comply with legal and contractual obligations. Generally, data will be kept for the duration of the contractual relationship and for up to 5 years after its termination to address any potential claims.
9. Data Security
CCOMMO TOURIST APARTMENTS, SL implements the necessary technical and organizational security measures to protect personal data against unauthorized access, loss, destruction, or any other form of unlawful processing. These measures include the use of SSL certificates to ensure secure transactions and data protection.
10. User Rights
Users have the right to:
- Access : Request information about the personal data we have about them.
- Rectification: Request the correction of inaccurate or incomplete data.
- Deletion: Request the deletion of your personal data when it is no longer needed.
- Restriction of Processing: Request the restriction of the processing of your data in certain circumstances.
- Objection: To object to the processing of your data for specific purposes.
- Portability: Request the transfer of your data to another controller.
To exercise these rights, the user can send a request via email to: info@grupoccommo.com
11. Use of Cookies
Our website uses cookies to improve user experience and analyze site traffic. You can consult our Cookie Policy for more information on their use and management.
12. Changes to the Privacy Policy
CCOMMO TOURIST APARTMENTS, SL reserves the right to modify this Privacy Policy at any time. Modifications will be published in this same section and will take effect immediately upon publication.
13. Information on Conflict Resolution
In case of conflict related to the processing of personal data, the user may file a complaint with the Spanish Data Protection Agency (AEPD).