1. Object
This document regulates the conditions under which CCOMMO TOURIST APARTMENTS, SL, offers the service of renting tourist accommodation through its website.
2. Contracting Process
2.1 Apartment Selection
The Customer may select one of the tourist apartments available on the Website. Each apartment will have a detailed description, price per stay, and specific terms of use.
2.2 Booking and Payment Management
When selecting an apartment, the Customer will be redirected to the external platform “AMENITIZ,” owned by Amenitiz Solutions SL, where the booking and payment process will be managed. By accessing the booking process, the Customer agrees to be redirected to this third-party website, where their personal and payment information will be processed.
Amenitiz Solutions, SL is a data processor on behalf of CCOMMO TOURIST APARTMENTS, SL, in accordance with data protection regulations.
2.3 Booking Confirmation
Once the booking has been made, the Customer will receive a confirmation email specifying the booking details, the dates of the stay and the number of people.
2.4 Online Check-in
The customer will receive an email with instructions for online check-in through the “CHEKIN” platform provided by Chekin Soluciones Digitales, SL.
Chekin Soluciones Digitales, SL is a data processor on behalf of CCOMMO TOURIST APARTMENTS, SL, in accordance with data protection regulations.
2.5 Access to the apartment
The client will receive an email prior to arrival at the accommodation, providing the access code for the property.
3. Prices and Payment Methods
Payment for your stay is made according to the conditions indicated at the time of booking, such as the total amount of the booking and any service charges.
- Prices : Prices shown on the website include taxes and fees, unless otherwise stated. Prices are expressed in euros (€).
- Payment Methods : Reservations can be made by credit or debit card or through Google Pay. CCOMMO TOURIST APARTMENTS, SL guarantees the security of transactions using encryption protocols (SSL).
4. Terms of sale, cancellation policy and refunds
4.1 Standard Rate
Making the payment:
50% of the total amount will be charged 15 days before check-in and the remainder 7 days before arrival.
All reservations must be guaranteed by a valid credit card on the start date of the stay, unless otherwise stated.
Exchange policy:
For any changes regarding the number of guests or the dates of stay, please contact us directly; we will try to accommodate you based on our availability.
Cancellation terms:
No cancellation fees apply for cancellations made before 6:00 PM, up to 15 days before arrival. After this period, 50% will be charged.
Cancellations made less than 7 days in advance will be charged 100% of the booking amount.
Refund:
Refunds will be issued using the same payment method used for the original booking, once the cancellation has been confirmed.
No refunds will be provided for early departures or unused nights.
4.2 Non-refundable rate
Making the payment:
**100%** of the total amount will be charged at the time of booking.
All reservations must be guaranteed by a valid credit card on the start date of the stay, unless otherwise stated.
Exchange policy:
This rate does not allow for changes.
Cancellation terms:
This rate does not allow cancellation.
In exceptional cases of force majeure (for example, natural disasters or health emergencies), CCOMMO TOURIST APARTMENTS, SL may, at its sole discretion, assess each case and offer an alternative solution, such as changing dates or a possible partial refund, depending on the circumstances.
5. Apartment Usage Rules
By making a reservation on our website, the client agrees to the following rules for using the apartment:
Check-in and check-out
Guests must respect the check-in and check-out times set by the property to allow the apartments to be cleaned and prepared for the next guests.
Check-in policy: The apartment is available from 4:00 PM, unless early check-in is available.
Check-out policy: The apartment must be vacated before 12:00 pm, unless late check-out is available (additional charges may apply).
Hours of silence
From 10:30 p.m. onwards, customers are asked to remain silent so as not to disturb other residents who wish to rest.
Prohibition of noisy parties or events
To ensure the peace and quiet of guests and respect for the rules of coexistence, parties or noisy events cannot be organized in the apartment.
Respect for property and other customers
Guests must respect common and private property, as well as other guests staying on the property.
Safety rules
Customers must respect the established safety rules, for example, the correct use of the facilities.
No smoking policy
Smoking is strictly prohibited in all indoor areas, including apartments and public spaces.
Customers who violate the no smoking policy may be subject to additional cleaning and deodorizing charges.
8. Rights and Obligations of the Parties
Customer Rights and Obligations
- Provide truthful and complete information when making the reservation.
- The Client has the right to enjoy the apartment in accordance with the terms of the reservation.
- It is forbidden to carry out any illegal activity in the apartment or to cause disturbances to the neighbors.
- Guests are responsible for the cleanliness and condition of the accommodation during their stay. Any damage caused by the guest to the apartment or their belongings will be the guest's responsibility, and they will be required to cover the repair costs.
- Guests are responsible for the security of their personal belongings. The property is not liable for any loss, theft, or damage.
- The client has the obligation to inform CCOMMO TOURIST APARTMENTS, SL of any incident during the stay.
Rights and Obligations of CCOMMO TOURIST APARTMENTS, SL
- CCOMMO TOURIST APARTMENTS, SL undertakes to provide the Client with the reserved apartment under the agreed conditions.
- In the event that the service cannot be provided due to causes beyond its control, CCOMMO TOURIST APARTMENTS, SL may offer an equivalent alternative or proceed to refund the amount paid by the Client.
- CCOMMO TOURIST APARTMENTS, SL reserves the right to terminate the contract at any time if the Client breaches these Conditions.
6. Modifications and Cancellations by the Supplier
CCOMMO TOURIST APARTMENTS, SL reserves the right to modify or cancel a reservation due to force majeure or unforeseen circumstances. In such cases, the user will be informed immediately and will receive a full refund or be relocated to similar accommodation, according to the user's preference.
7. Conflict Resolution
In the event of a dispute, the user may use the European Union's Online Dispute Resolution Platform : https://ec.europa.eu/consumers/odr/ . Additionally, CCOMMO TOURIST APARTMENTS, SL offers an internal customer service channel for handling complaints and resolving disputes amicably via email at info@grupoccommo.com
8. Information on Consumer Rights
- Right of Withdrawal : The user may withdraw from the contract within the time limits established by current legislation, in accordance with the Cancellation Policy described above.
- Guarantees : CCOMMO TOURIST APARTMENTS, SL guarantees that the properties offered comply with the conditions and descriptions provided on the website. In case of discrepancies, the user may request solutions in accordance with consumer protection regulations.
9. Jurisdiction and Applicable Law
These terms and conditions are governed by Spanish law. For any dispute arising from this contract, the parties submit to the courts of Murcia, expressly waiving any other jurisdiction that may apply.